Technology Solutions for the SME

We Provide Exceptional Support for your Technology Infrastructure

Based In Epping
Fixed Price Per Month
Australian-Based Helpdesk
We do the hard work

Let us manage your Technology Infrastructure

We have highly experienced staff.  Led by Brendan & Brad who have more than 38 years’ combined experience in the industry.

We provide around the clock support for your critical business IT infrastructure.

We have automated support processes in place to ensure that problems do not slip through the cracks.

Through partnerships with many of the world’s leading IT vendors, we offer best-of-breed range of hardware, software and managed services to provide you with the best possible solution.

Target Audience
  • Small Businesses
  • Medium Businesses
Our Specialties
  • Consulting services to ‘future proof’ your network
  • World Class IT Support for your existing infrastructure
  • Comprehensive range of hardware and software from leading industry vendors
  • Highly available, redundant, low maintenance solutions to lower your TCO
  • Business grade Internet & VoIP Services

We Manage All Your IT Needs

Eliminate your IT related stress and let us do the work for you
http://www.privateuniverse.com.au/wp-content/themes/salient/css/fonts/svg/ecommerce_diamond.svg
Hardware

We can provide quotes from one of our many partners for any hardware your company needs

http://www.privateuniverse.com.au/wp-content/themes/salient/css/fonts/svg/basic_compass.svg
Quick Support

We will provide support for all services and hardware which we provide when you’re on our support contract.

http://www.privateuniverse.com.au/wp-content/themes/salient/css/fonts/svg/software_layers2.svg
Easy Ticketing System

We have a simple ticketing system which ensures your requests don’t get lost and that you are always taken care of.

http://www.privateuniverse.com.au/wp-content/themes/salient/css/fonts/svg/basic_anchor.svg
Consulting

Not sure about what your company needs? Thinking about an upgrade? We will organise a meeting and tailor everything for your business.

Security
June 5, 2017

Staying Safe from Ransomware

On the 12th of May, news broke across the world of a major ransomware attack affecting thousands of computers and servers across the globe. Dubbed ‘WannaCry’, the attack utilised a…

BusinessQuotes
May 24, 2017

Corrupt Windows Updates?

Today’s post is probably as much a rant as it is a blog. I was speaking with a client today who was advised by Lenovo Tech Support that they should…

Security
April 12, 2017

Microsoft fixes Word Trojan that steals your banking details

The bug actually targets users’ banking details.  Full story in the SMH here.  It is recommended that you install this update ASAP.

We have been using Brendan (Private Universe) for almost 10 years now, during this time has help us with setting up VoIP system in our 4 offices , new server installations, virtual servers, VPN networks and a host of other projects. Private Universe has helped me out of a few serious situations and understands we no longer live in an 9-5 situation, the computer systems have to up and running 24/7. They also understand the importance of providing great customer service. There are a lot of IT companies out in the market place, their customer service and knowledge sets them apart from the others.

JimCompany Secretary, International Freight Logistics Company

We made the switch to Private Universe a few years ago for delivery and consulting on our firm’s IT needs. They are both professional and friendly – a winning combination. Our IT efficiency is essential to servicing our clients and we needed somebody like Brendan Helsham to take control and fully understand our system, not just part of it. In determining our needs and providing solutions, direction and options, Private Universe have improved our functionality and implemented enhancements to our systems.

JaneManaging Partner, Sydney Law Firm

Private Universe were recommended by a business associate some years ago, and we have been using their services ever since. They have since set up servers, VoIP phones and high speed internet for our business. Private Universe are very professional, and responsive to our needs. Everything runs smoothly for us, and we would not hesitate to recommend them to other companies looking to use their services.

GundaCFO, Precision Engineering Company

There are two kinds of consultants in this world, those who know what they are doing and those who think that they know what they are doing. You obviously know your stuff as there has not been one Help Desk call about the upgrade last night and that’s how it should be. And if you want me to write this on your website, I will!

MichaelIT Manager, Medical Supply Company

Private Universe has supplied, managed and serviced our IT needs for in excess of 8 years, and we have always found their service to be of the highest standard. Whenever we have had an issue Brendan or Paul are always on hand to resolve remotely, or in the rare case of a more serious issue are on site in next to no time to assist and get us up and running as smoothly and seamlessly as possible. We would have no hesitation in recommending Private Universe to other businesses.

DamienManaging Director, Luxury Pool Company

Our business has had the pleasure of working with Brendan and Private Universe since start up in 2011. Fortuitously we were referred by another client of Private Universe and have appreciated their guidance as we have both expanded and relocated parts of our business .At all times we have found Private Universe to be professional, hard working and honest.

MichaelManaging Director, Commercial Finance Company

Become a Satisfied Customer

Let’s discuss your IT requirements