Today’s post is probably as much a rant as it is a blog.
I was speaking with a client today who was advised by Lenovo Tech Support that they should reset their new laptop to factory default (i.e. reset Windows to the day he got it) to resolve a BSoD (Blue Screen of Death) problem. This extreme measure to resolve the BSoD was due to the fact that he had probably installed a corrupt Windows Update. In addition, the Lenovo Tech didn’t even ask for the BSoD error code or QR Code. So, at best, this was a ‘Hail Mary’ guess to resolve a problem that was never properly diagnosed.
It was just yesterday that Brad and I were discussing this myth of “corrupted” files/downloads/updates etc. perpetrated by inexperienced tech support personnel. It has gone on for decades. So, today, when a client relayed this exact excuse from their recent Lenovo experience, I had to stop and call “bullshit”. First of all, if the alleged Windows Update was corrupted during the download phase, then it would not have run/installed in the first place. If it wasn’t corrupted, then it would have installed okay. There are many more potential causes for this fault and we are working on them. I won’t bore you with the specifics.
Bottom line. Don’t fall for the “…it must be corrupt…” excuse when dealing with your tech support people.