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Today’s post is probably as much a rant as it is a blog.

I was speaking with a client today who was advised by Lenovo Tech Support that they should reset their new laptop to factory default (i.e. reset Windows to the day he got it) to resolve a BSoD (Blue Screen of Death) problem.  This extreme measure to resolve the BSoD was due to the fact that he had probably installed a corrupt Windows Update.  In addition, the Lenovo Tech didn’t even ask for the BSoD error code or QR Code.  So, at best, this was a ‘Hail Mary’ guess to resolve a problem that was never properly diagnosed.

It was just yesterday that Brad and I were discussing this myth of “corrupted” files/downloads/updates etc. perpetrated by inexperienced tech support personnel.  It has gone on for decades.  So, today, when a client relayed this exact excuse from their recent Lenovo experience, I had to stop and call “bullshit”.  First of all, if the alleged Windows Update was corrupted during the download phase, then it would not have run/installed in the first place.  If it wasn’t corrupted, then it would have installed okay.  There are many more potential causes for this fault and we are working on them.  I won’t bore you with the specifics.

Bottom line.  Don’t fall for the “…it must be corrupt…” excuse when dealing with your tech support people.

Rant over.