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Private Universe was made for small to medium sized businesses from the beginning.

About Private Universe

Located in North Ryde, Private Universe was founded by Brendan Helsham in June 2000. Initially providing simple break/fix support to a small range of clients, over time Private Universe grew to supply hardware and software and build its support base.

Private Universe has been providing IT Managed Services since 2011, to many different vertical markets including: local government, manufacturing, automotive, retail, legal, and many local businesses around Sydney.

In 2008, Private Universe added telephony services to its portfolio by partnering with 3CX. Since then, Private Universe has deployed over 300 phone systems. Currently Private Universe focus on delivering Cloud Hosted PBX services utilising AWS cloud infrastructure via its PBX Blue brand.

Private Universe partnered with AAPT in 2014 to deliver cost-effective business internet connections to its Managed Services clients. The partnership allows Private Universe to provide a service to its clients over and above what is typically expected from an ISP, and a unique ability for Private Universe to be a complete one-stop-shop for all IT needs.

Private Universe is a Cloud Solution Provider with Microsoft and continues to perform Microsoft 365 migrations for many clients.

Private Universe staff numbers vary from seven to ten depending upon the time of the year, servicing approximately 700 endpoints and servers.

Service Offering

Private Universe provides centralised IT management and consultancy for businesses sized 5 to 300.

We specialise in cloud-first environments with a heavy focus on solutions such as hosted 3CX and Microsoft 365.  We partner with the best software and hardware vendors and provide complete vendor management for your line of business.

We supply hardware and software from our key partners, as well as internet connections and VoIP carrier services.  Our consolidated services mean that all IT needs can be met with one provider.

We provide an all-inclusive fixed price support agreement to keep your IT systems running in optimal condition.  Our helpdesk offers a simple first point of contact for all support requests, with escalation points to our senior engineers.

We Have

Highly experienced staff. Led by Brendan who has more than 30 years’ experience in the industry.

We Will

‘Own’ your entire infrastructure, so there is never any finger pointing as to who is at fault.

We Deliver

Round the clock support for your business IT infrastructure.

We Are

An established company, and we focus on small to mid-size businesses. We have done this for over 20 years and will continue to do this into the future.

We Deploy

Any new systems after-hours so your business is never out of action during operating hours.

We Use

The latest technology to deliver support from anywhere/anytime.

We Provide

Fixed-price support contracts so your IT budget never blows out.

We Guarantee Our Work

If a problem that we have fixed previously reoccurs within 60 days, we will fix it again for free.

The Faces You’ve Been Waiting For

Our team works wonders

Brendan Helsham


Lawrence Feng

General Manager - Engineering & Technology

Brenden Coyte

System Administrator

Geoffrey Helsham

Support Engineer

Craig Huang

Support Engineer

Matthew Xu

Support Engineer

Gabriel Phua

Support Engineer

Belinda McFadden

Finance & Admin

Peter Runham

Consultant - PBX Blue

Charlotte Helsham

Office Manager

Shakib Zaman

Support Engineer

Maleen Keerthisinghe

Support Engineer - Brisbane