© 2026 Private Universe. All rights reserved.
Founded on the belief that innovation starts with understanding, Private Universe brings together strategy, technology, and creativity to help businesses thrive in a fast-changing world.
About us
Where strategy, technology, and creativity meet.
Align technology with business outcomes, not the other way around.
Founded in June 2000 by Brendan Helsham, Private Universe has evolved from a traditional break/fix IT provider into a trusted, full‑service technology partner. For over 25 years, we’ve adapted to changing technology landscapes, shifting to remote support.
Today, we deliver secure, reliable, end‑to‑end modern IT solutions across infrastructure, cloud, cyber security, connectivity, and voice. Our approach is built around enabling scalability, resilience, and simplicity for small to medium‑sized businesses.
Founded by Brendan Helsham initially offering simple break/fix support
Moved to a remote-first support model
Added telephony services to our portfolio
Launched IT Managed Services across multiple industries
Transitioned to a cloud-first approach
Launched PBX Blue, our cloud hosted voice platform
Embraced the Remote Work Revolution
Cyber Security is now at the core of what we do
Acceleration of AI Integration
Cybersecurity & AI at the forefront, delivering secure IT services to a growing client base
The specialists guiding each engagement with curiosity, care, and decades of combined experience.
Founder
General Manager - Engineering & Technology
Cloud Engineer - Dev Ops
Support Engineer
System Administrator
Office Manager
Support Engineer
Support Engineer
Finance & Administration
Share a little about your environment and we'll craft a guided plan to modernise and protect your operations.
A few of the common questions we get asked.
Private Universe ensures that all your devices only connect to corporate data and systems via Zero Trust Network Access (ZTNA).
Our MDR solution has a 24/7 SOC, and any successful phishing attack is stopped virtually straight away before the bad actors have an opportunity to access any of your data.
Easy. We often work with businesses who have their own IT staff and complement their existing skillsets, provide additional coverage when your existing team are on leave, and an escalation point when things get complicated.
Yes, 100% they do. Looking at a typical 40-80 user business, an internal IT team may be across some of the technology requirements, but not all. There’s too much to keep up with these days, and an MSP can provide this level of expertise for a fraction of the cost of more internal staff.