Answers

Frequently Asked Questions

Find quick answers to common questions about our services and methodology.

FAQs

A few of the common questions we get asked.

How can I be sure my data is secure when I’m working remotely, especially when I’m travelling?
Private Universe ensures that all your devices only connect to corporate data and systems via Zero Trust Network Access (ZTNA).
What happens if one of my staff get phished?
Our MDR solution has a 24/7 SOC, and any successful phishing attack is stopped virtually straight away before the bad actors have an opportunity to access any of your data.
What if we already have an internal IT Department?
Easy. We often work with businesses who have their own IT staff and complement their existing skillsets, provide additional coverage when your existing team are on leave, and an escalation point when things get complicated.
Do SMEs need Managed IT Services?
Yes, 100% they do. Looking at a typical 40-80 user business, an internal IT team may be across some of the technology requirements, but not all. There’s too much to keep up with these days, and an MSP can provide this level of expertise for a fraction of the cost of more internal staff.

Answers

Find quick answers to common questions about our services and methodology.

A few of the common questions we get asked.

How can I be sure my data is secure when I’m working remotely, especially when I’m travelling?
Private Universe ensures that all your devices only connect to corporate data and systems via Zero Trust Network Access (ZTNA).
What happens if one of my staff get phished?
Our MDR solution has a 24/7 SOC, and any successful phishing attack is stopped virtually straight away before the bad actors have an opportunity to access any of your data.
What if we already have an internal IT Department?
Easy. We often work with businesses who have their own IT staff and complement their existing skillsets, provide additional coverage when your existing team are on leave, and an escalation point when things get complicated.
Do SMEs need Managed IT Services?
Yes, 100% they do. Looking at a typical 40-80 user business, an internal IT team may be across some of the technology requirements, but not all. There’s too much to keep up with these days, and an MSP can provide this level of expertise for a fraction of the cost of more internal staff.