Last updated: February 2026
Private Universe Pty Ltd ("Private Universe", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Telephone number
- Company name and job title
- IP address and browser information
- Information you submit via contact forms, email enquiries, or service requests
- Any other information you voluntarily provide to us
We only collect personal information that is reasonably necessary for our business activities.
2. How we collect personal information
We collect personal information in the following ways:
- When you contact us via our website or email
- When you request information, services, or support
- When you subscribe to updates or communications
- Through cookies, analytics, and similar technologies when you browse our website
3. Why we collect personal information
We collect, hold, and use personal information to:
- Provide and manage our services
- Respond to enquiries and support requests
- Communicate with clients and prospective clients
- Improve our website, systems, and service delivery
- Meet legal, regulatory, and contractual obligations
4. Disclosure of personal information
We may disclose personal information to:
- Employees and contractors of Private Universe
- Trusted third-party service providers (such as hosting, email, analytics, or security providers)
- Regulators or authorities where required or authorised by law
We do not sell personal information.
5. Overseas disclosure
Some service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy standards comparable to the Australian Privacy Principles.
6. Security of personal information
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
7. Cookies and analytics
Our website may use cookies and analytics tools to understand website usage, improve performance, and maintain security. You can disable cookies in your browser settings, although this may affect website functionality.
8. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
9. Complaints
If you believe we have breached your privacy, please contact us. We will investigate and respond as soon as reasonably possible.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
11. Contact us
Private Universe Pty Ltd
Email: contact@privateuniverse.com.au
Website: www.privateuniverse.com.au