Service desks have historically been ticket factories. Today’s teams can do more by combining device telemetry, collaboration data, and lightweight automation to identify issues before users submit a ticket.
Deploy experience analytics that surface trends such as application crashes or login delays. When this data is shared with automation runbooks, you can remediate common issues before productivity drops.
Pair these insights with AI-assisted agents that recommend responses based on prior successful resolutions. Customers get faster outcomes and engineers can focus on complex challenges.