Most technology leaders inherit a managed services footprint that evolved organically—different vendors for different platforms and no single accountability. The first step in modernising is mapping services back to the business capabilities they enable.
Start by cataloguing the critical journeys your teams rely on: onboarding new staff, deploying workloads, recovering from incidents. When you identify the friction in each journey, the required service capabilities reveal themselves. This becomes the backbone of your roadmap.
Finally, define success metrics that matter to executives: reduced resolution time, improved productivity, cost avoidance. Tie each managed service initiative to one of these metrics and you will have the sponsorship needed to move quickly.